Process Management aligns the organization to the wants and needs of their clients while promoting business effectiveness and efficiency. Process Management attempts to continuously improve processes while striving for innovation, flexibility and integration with technology.
A consultant can assist an organization in developing a process for management as well as salespeople to be more effective and efficient in their processes.
Examples of Processes to consider
- Steps to the Sale
- Customer Service
- Follow up
- Work Flow
- Handling compliments and complaints
- Tracking
- Training
- Communication Pipelines
Advisory consulting allows the client to maintain full control of the implementaion process based on the recommendations the advisory consultant has put forth. The role of an advisory consultant is to recognize the needs and the wants of the client.
Scenario – consultant meets the client and discusses the overall issues the client has. Upon interviews with employees and looking at processes the consultant discovers much room for improvement. The consultant then makes recommendations to implement or streamline. Recommendations can include hirings, firings, streamlining existing processes, implementing new processes, training, tracking, recognizing and rewarding.
A Fascilitator will open discussions through meetings and activities to find root causes to problems. It is through fascilitating that team building is created.
Operational consulting is when the consultant remains on hand to assist the client in the implementation process or possibly implements the recommendations for the client. The role of an operational consultant is to allow the client to make sound decisions while taking a more aggressive approach to implementation of the recommendations.
Scenario – consultant meets the client and discusses the overall issues the client has. Upon interviews with employees and looking at processes the consultant discovers much room for improvement. The consultant then makes recommendations to implement or streamline. Actions may include and can include hirings, firings, streamlining existing processes, implementing new processes, training, tracking, recognizing and rewarding.
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