What is a company culture?
It’s the acceptable behavior based on values and principles governed by the leadership.
How do you assess a company culture?
Look around at the employees and the leadership.
A few Key words to describe a company culture:
- mission statement
- teamwork
- flexibility
- goals
- compensation
- processes
- recognition/rewards
- consequences
- training
- customer service
Process Management aligns the organization to the wants and needs of their clients while promoting business effectiveness and efficiency. Process Management attempts to continuously improve processes while striving for innovation, flexibility and integration with technology.
A consultant can assist an organization in developing a process for management as well as salespeople to be more effective and efficient in their processes.
Examples of Processes to consider
- Steps to the Sale
- Customer Service
- Follow up
- Work Flow
- Handling compliments and complaints
- Tracking
- Training
- Communication Pipelines
Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and measure progress towards organizational goals.
Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals. Key Performance Indicators are those measurements. A consultant can identify and implement processes to achieve an organizations KPI.
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