Process Management
July 4th, 2009
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Process Management aligns the organization to the wants and needs of their clients while promoting business effectiveness and efficiency. Process Management attempts to continuously improve processes while striving for innovation, flexibility and integration with technology.
A consultant can assist an organization in developing a process for management as well as salespeople to be more effective and efficient in their processes.
Examples of Processes to consider
- Steps to the Sale
- Customer Service
- Follow up
- Work Flow
- Handling compliments and complaints
- Tracking
- Training
- Communication Pipelines
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